FAQ

Are your plants faux or fresh? 

We have both! Please take a look under the items description for more details. 

 

I am sending the flowers as a gift. Can I add a personalized note? 

Yes, there is a place for you to add a note when you add the bouquet or arrangement to the cart. There is a box that says "Special Instructions for Seller." 

If you need to update your message after ordering, please call our offices at (424) 835-5202 or email us at contact@helenruby.co

 

Do you gift wrap?

For $15 per item, our amazing team is happy to wrap your gifts. You will be given the option to add gift wrapping at checkout. 

Please email for additional information or special requests, please email contact@helenruby.co.

 

How do I return or exchange an item or item(s)?

Follow the instructions HERE

 

Do you restock styles that are sold out?

We don't suggest waiting until styles are sold out as many styles will never restock. We do restock some styles from time to time.

 

Do you have discounts?

We do offer discounted delivery for multiple arrangements or products being delivered to the same location. Please email contact@helenruby.co for an exact quote.

 

Do you have a retail store?

See point below. 

 

Where is my order?

You will receive an order confirmation email after the order is placed. If you don't see the email, please check your spam folder, as sometimes it gets snagged in cyberspace. Once your order leaves our warehouse, you will receive an additional email with tracking information. 

 

Where is your office located?

Currently, our office & warehouse are located in Los Angeles with a design team located in Bentonville and Nashville. 

2020 we will be opening retail locations in Bentonville & Nashville. Stay tuned! 

 

Do you welcome feedback?

We LOVE feedback. We welcome all comments, feedback, information, or materials regarding our site which you submit via email to contact@helenruby.co

 

How can I cancel or modify my order?

You can cancel or modify your order within 24 hours of original placement. Email contact@helenruby.co and we will help you out!